All parts we ship are shipped via the lowest cost route. We use DPD, FedEx, UPS, DHL and Royal Mail. Parts are sent using a trackable courier service. Shipping charges are calculated at the point of order and is dependent on the volumetric weight or actual weight (whichever is the highest) of the product purchased and the destination.
Deliveries will usually be made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 9am and 5pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, the courier will leave a card at the delivery address confirming that they have attempted delivery. Couriers delivering will require a signature before goods are handed over. If couriers have attempted delivery on more than one occasion and retained the goods for collection, they will eventually return undelivered goods to the sender. Outward and return costs will be charged to purchaser if insufficient address details were given or purchaser was not available to receive goods or refused delivery.
Damage in transit has to be notified immediately in accordance with shipping company terms and conditions of carriage. Couriers have strict time limits on reporting of missing/damaged items. If reporting is outside of these times, they will normally reject any claim for compensation.